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FAQ

Frequently asked questions about our logistics services.

What services does ShipStream Logistics offer?

We provide end-to-end logistics between Canada and Africa, including freight forwarding, customs clearance, warehousing, inland transport, port services, courier delivery, and e-commerce fulfillment. Whether you’re shipping a parcel or a full container, we handle it all.

How do we ensure the safety and security of shipments?

All cargo is managed through trusted carriers, secure warehouses, digital tracking tools, and verified handling partners. We follow strict compliance procedures to ensure your shipment is protected from pickup to final delivery.

Do we provide international shipping solutions?

Yes. We specialize in cross-border logistics between Canada and Africa — including ocean, air, and land transport. We also manage customs documentation, regulatory compliance, and last-mile delivery.

How do clients initiate returns or rerouting of packages?

Simply contact our support team with your tracking number and request. We will coordinate the return, rerouting, or adjustment based on your shipment’s current stage and destination requirements.

What are our policies around lost or damaged goods?

In the rare event of loss or damage, we initiate an investigation with our carriers and partners. Claims may be filed depending on the service type and insurance coverage selected. Our team will guide you through the entire process.

What insurance options are available for shipments?

We offer cargo insurance for high-value, commercial, and personal shipments. Customers can choose coverage based on the shipment type and declared value for added peace of mind.